1. Who We Are

BSB Network operates the website www.bsbnetwork.co.uk and provides BSB Network Membership.

BSB Network Membership may include a SearchBritain Subscription, which provides businesses with a professionally structured Business Knowledge Hub on SearchBritain.

If you have any questions about this Privacy Policy or how we use your personal information, please contact us using the details at the end of this page.

2. Information We Collect

We may collect the following information:

• Name
• Business name
• Email address
• Telephone number
• Postal address
• Website address
• Social media links
• Business information submitted for your Business Knowledge Hub
• Information submitted through contact forms or emails

If you purchase BSB Network Membership or a SearchBritain Subscription, we may also collect information required to:

• Create your account
• Manage your membership or subscription
• Publish your Business Knowledge Hub
• Provide customer support

Payments are securely processed by Stripe. BSB Network does not store your full payment card details.

3. How We Use Your Information

Your information may be used to:

• Provide BSB Network Membership.
• Deliver your SearchBritain Subscription.
• Create and maintain your Business Knowledge Hub.
• Process membership payments.
• Respond to enquiries.
• Provide customer support.
• Send membership-related communications.
• Send newsletters and marketing emails where you have given consent or where permitted by law.
• Improve our services.
• Meet our legal obligations.

4. SearchBritain Business Knowledge Hubs

Where your BSB Network Membership includes a SearchBritain Subscription, information you submit for your Business Knowledge Hub may be published on SearchBritain once approved.

Only information intended for public display will be published.

You remain responsible for ensuring the information you provide is accurate and up to date.

5. Marketing Emails

If you subscribe to our newsletter or agree to receive updates, we may occasionally send information about:

• BSB Network
• SearchBritain
• Business growth
• AI search
• Member opportunities
• New services and features

Every marketing email includes an unsubscribe link and you may unsubscribe at any time.

We do not send unsolicited marketing emails.

6. Cookies

Our website uses cookies to improve your browsing experience and help us understand how our website is used.

Cookies may be used for:

• Website functionality
• Security
• Analytics
• Remembering your preferences

Where required, you will be asked to consent to non-essential cookies through our cookie banner.

You can also manage cookies through your web browser settings.

7. Analytics

We may use website analytics tools to understand how visitors use our website.

This information is anonymised wherever possible and helps us improve our services and user experience.

8. Third-Party Services

We use trusted third-party providers to help deliver our services, including:

• Stripe (payment processing)
• Fluent Forms
• FluentCRM
• Website hosting providers
• Email delivery services
• Analytics providers

These providers only receive the information necessary to provide their services.

9. Sharing Your Information

We do not sell your personal information.

Your information may only be shared where necessary to:

• Process payments.
• Deliver our services.
• Comply with legal obligations.
• Protect our legal rights.

10. Data Retention

We retain personal information only for as long as necessary.

Generally:

• Membership records are retained while your membership remains active.
• Financial records are retained as required by UK law.
• Newsletter subscribers remain subscribed until they unsubscribe.
• Contact enquiries may be retained for customer service purposes.

Where appropriate, information is securely deleted when no longer required.

11. Your Rights

Under UK GDPR you have the right to:

• Access your personal information.
• Correct inaccurate information.
• Request deletion where appropriate.
• Restrict processing.
• Object to processing.
• Request a copy of your information.
• Withdraw consent where processing relies on consent.

We will respond to requests in accordance with applicable data protection legislation.

12. Security

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration or loss.

Although no internet transmission can be guaranteed to be completely secure, we continually work to protect the information entrusted to us.

13. Links to Other Websites

Our websites may contain links to third-party websites.

Once you leave our website, we are not responsible for the privacy practices or content of external websites and encourage you to read their privacy policies.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

The latest version will always be published on this page together with the date it was last updated.

15. Contact Us

If you have any questions about this Privacy Policy or how we use your information, please contact us.

Email: enquiries@bsbnetwork.co.uk

If you believe your personal information has not been handled correctly, you also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).